Thank you for reaching out to us and we sincerely apologise for the delay in installing your NBN service. Based on the latest log on file, we've seen that you have been in contact with one of our Provisioning Case Manager and advised that the installation has been rescheduled next week, Tuesday, 18 February 2020, 8:00 AM - 12:00 PM.
Further updates will be provided via SMS or Phone call when updates becomes available. We aplogise for any inconvenience. Let us know how it will go.