NBN installation

Highlighted
Level 1a
I received my modem today. I don’t have the NBN box or a coaxial port. Am I supposed to wait to be contacted or should I call someone?
5 REPLIES 5
Highlighted
Moderator

Hi @Damianmary2 

 

Welcome to the Community!

 

We were able to locate your account using your community details and your location is registered under the service class 24, which means that the NBN NTD and the coaxial line should be in place.

If there's no NTD or coaxial port, then will raise this with our NBN Service delivery team for further discussion.

 

BasilDV

Highlighted
Level 1a
Definitely no connection box and just the old Telstra port. Are they able to use that?
Highlighted
Moderator

Hi @Damianmary2 

 

This has been raised to our NBN Service delivery team and a case manager will be in touch with you tomorrow for further discussion.

 

BasilDV

Highlighted
Level 1a
Thank you. They’ve been in touch and are assisting.
Highlighted
Moderator

We're glad to know that @Damianmary2, in case you'll have queries in the future do not hesitate to to create a new thread here in our community.

 

Cheers!

 

 

Thank you. They’ve been in touch and are assisting.