Welcome to the Community!
We were able to locate your account using your community details and your location is registered under the service class 24, which means that the NBN NTD and the coaxial line should be in place.
If there's no NTD or coaxial port, then will raise this with our NBN Service delivery team for further discussion.
We're glad to know that @Damianmary2, in case you'll have queries in the future do not hesitate to to create a new thread here in our community.
Thank you. They’ve been in touch and are assisting.