NBN installation

[sivaprasad123]

I have not requested to activate the NBN service to my new home as it is still in construction.

I was advised to do it after three weeks and called multiple times to confirm the same.

I don't want to lose the internet connection to my existing home. Please help to fix this issue.

Even called level2 supervisor, but nothing resolved yet

[Riezl]

Hi @sivaprasad123 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with the resolution.

To send a PM, please refer to this link: How do I private message (PM) in the community