Hi guys - I've been connected with you guys for about a decade. I want to stay w/ you guys but I really need an upgrade NBN 25 is so slow, for what I want to do - i.e. wfh. My speed tests keep coming between 12-16mbs...which is too slow for me to carry out work. I want to upgrade to NBN 50 or NBN 100, and my electricity service provider - AGL is offering 65$ and 80$ / month respectively. As a matter of convenience I prefer to stay with you guys - but if you guys cant match all good - I can just switch over.
Thanks for your time and let me know.
Welcome to TPG Community!
We're sorry to learn that your current NBN25 plan does not meet your needs especially on work purposes. Our NBN50 unlimited data plan costs $69.99 per month whilst our NBN100 can match the plan pricing of your electricity service provider since it only costs $79.99 per month. You can get an amazing typical evening speed of 90Mbps. For your reference, I've attached a screenshot of our plan offer below.
Moreover, we made it easy for our customers to upgrade their plan via TPG My Account. Here's how: https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...
Please let me know if your require further assistance.
Thanks for the reply. It's not actually the same thing - since your offer is only avaialable to new customers, and is limited to the first 6 months only.
Thank you for your time anyway. I've just put in an order to switch over to AGL.
All the best.
We hate to see you go. I will have an account specialist to contact you for further discussion on this matter. Kindly private message to us your most preferred callback number and time.