NBN installed

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phongnguyen71
Level 2
We received modem 12 days ago, but it still not installed. We rang and sent many emails, they said they would activate it, but they did not.
And and if it's not activated for 30 days I still lose the fee?
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @phongnguyen71 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our team.

The NBN service shows that it's been active, did you connect the modem to the wall socket? You may refer to the setup here: New Connection Setup Help

 

Let us know how it goes.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @phongnguyen71 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our team.

The NBN service shows that it's been active, did you connect the modem to the wall socket? You may refer to the setup here: New Connection Setup Help

 

Let us know how it goes.

BasilDV

View solution in original post