NBN is not working

Level 1a
My NBN is not working. My mobile phone can receive the wireless signal, but cannot connect to internet.
1 REPLY 1
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Moderator

Hi @joseph0406 ,

 

Welcome to the community!

 

We'd love to help and see what happened with your service. We tried to use your community details to pull up the account unfortunately it does not show any matching records. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).

 

In case you have a reference:

 

How do I private message (PM) in the community 

 

Cheers!