NBN is not working

[khurramashfaq]

My NBN is not working. My mobile phone can receive the wireless signal, but cannot connect to internet.

[David_M]

Hi @khurramashfaq 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @khurramashfaq 

There is an NBN outage affecting your service. It is nothing TPG can action at this time and NBN will restore it ASAP.

You can check it here.

https://www.nbnco.com.au/support/network-status

Regards,

David_M

[khurramashfaq]

Thanks David, as most of us, my family is working and learning from home and internet is the basic need. Is there anything you can do to expedite the repair/maintenance. Also, would you be able to provide NBN contact to follow up with.

[khurramashfaq]

In addition to that, shouldn’t our connection convert to ADSL in case of any NBN outage?

[David_M]

Hi,

No.... once your on an NBN service, ADSl is finished forever at that address and is resigned to history.

Thanks,