NBN is not working

[Shafiullah]

i received my NBN modem but its not working as i get information my outside DSL port has has not connected so please advise us i have not internet at home 

[Ahra_G]

Hi @Shafiullah

For NBN services, there is what we call Service Class type which determines the readiness of a service address. This means an address can be remotely activated as all the equipment is available; whilst some still needs a tech visit. 

Please send your Customer ID or username via private message so we can locate your account and provide you with more information regarding the installation/activation of your service.

Thanks! 

Ahra_G.

[Shafiullah]

My custmer is shafiullah82

[Ahra_G]

Hello Shafiullah, I realised that a Case Manager has been in touch and requested a replacement for the NBN NTD.

Further updates will be provided by the Case Manager via phone call or SMS. 

Cheers!