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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
There is an NBN outage affecting your service. It is nothing TPG can action at this time and NBN will restore it ASAP.
You can check it here.
No.... once your on an NBN service, ADSl is finished forever at that address and is resigned to history.