NBN is not working

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Level 1b
My NBN is not working. My mobile phone can receive the wireless signal, but cannot connect to internet.
5 REPLIES 5
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Moderator

Hi @khurramashfaq 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @khurramashfaq 

 

There is an NBN outage affecting your service. It is nothing TPG can action at this time and NBN will restore it ASAP.

 

You can check it here.

https://www.nbnco.com.au/support/network-status

 

Regards,

David_M

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Level 1b
Thanks David, as most of us, my family is working and learning from home and internet is the basic need. Is there anything you can do to expedite the repair/maintenance. Also, would you be able to provide NBN contact to follow up with.
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Level 1b
In addition to that, shouldn’t our connection convert to ADSL in case of any NBN outage?
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Moderator

Hi,

 

No.... once your on an NBN service, ADSl is finished forever at that address and is resigned to history.

 

Thanks,