NBN modem

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Level 1a
I just signed the NBN 50 contract, and select to pick up modem from TPG North Ryde office/counter. I would like to know when I can pickup the modem. The installation is scheduled 31/1/20. It would be appreciated if anyone can give me some advice. Thanks. Henry Li
4 REPLIES 4
Moderator

Hi @lihenry,

 

The modem order is still in progress and it may be available for pick up by Tuesday or Wednesday this coming week.

 

We'll check on this further and provide you with the updates once available.

 

BasilDV

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Moderator

Hi @lihenry, we have PM'd you the details regarding the status of your concern. Let us know if we can be of further assistance. Thank you.

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Level 1a

Hi BisilDV, Thank you for reply my enquiry.  Please check if my NBN modem is ready for pickup because the installer will come to my home to install the NBN line, and I prefer I have the modem to test when he is at my place.

best regards,

Henry Li

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Moderator

Hi @lihenry,

 

Your modem is ready for pick up.

 

You may come by at our office within business hours.

 

Cheers!

BasilDV