NBN network connection device missing

[nadeem]

Hi,

I’ve recently signed up for an NBN plan and have received my new modem via post

I have not received an NBN network connection device.

Nobody has called for a tech installation, neither have I received any email about installation appointment.

[Angeli]

Hi @nadeem, 

Thanks for reaching out to us. We can definitely check on your NBN installation status; hence, kindly PM your TPG customer ID/username, registered name and address, so we can further assist. 

How do I private message (PM) in the community

Regards, 

Angeli

[nadeem]

I have sent you a PM