Hi @Eldorado ,
Thanks for raising this to us. We'd love to help see the status of NBN service installation, please send me your account details (Username/Customer ID together with the address on file).
In case you need a reference: How do I private message (PM) in the community
I’ve recently received my modem to help set up my NBN, however since reading the instructions it appears I also need a NBN network Connection Device. So I can’t set up without it yet I can’t seem to find one available anywhere, or is this something that should also get delivered??