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NCD didn't arrive with modem

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Level 1b
I have received my modem in the mail and a text message saying I have to connect according to the instructions and then they will contact me however there is no NCD with it to connect. Do I have to purchase this separately?
Thanks,
Kate
1 REPLY 1
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Moderator

Hi @Katehankin ,

 

Welcome to the community!

 

Please send me your account details (Username/Customer ID) together with your best contact number and preferred time. We'll have one of our Provisioning Case Manager contact you to provide details related to the missing NCD box.

In case you need a reference: How do I private message (PM) in the community 

 

Regards,

 


@Katehankin wrote:
I have received my modem in the mail and a text message saying I have to connect according to the instructions and then they will contact me however there is no NCD with it to connect. Do I have to purchase this separately?
Thanks,
Kate