I have signed up with TPG 2 weeks ago, NBN is available at my building and I have NBN FTTP. after 2 weeks it has not been activated yet. TPG Case manager has not been giving me any updates, I have had to follow up myself and everytime I got the same response that the location id is incorrect and it has been raised with NBN waiting for their response. It is just unacceptible, I am not able to talk to the customer service either they don't seem to be an easy way to talk to them directly.
I have been using my 4G Internet and it is costing me a lot of money. really need a clear answer whether TPG is able to activate this or not rather than just not updating me at all. this is causing me a lot of trouble with Work from home situation ,etc.
Thanks for raising this with us.
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We checked the status of your order and learned that your case manager has been in touch.
Further updates will be provided as soon as it becomes available.
I contacted TPG and I spoke with a case manager (third case managers so far ...), response was the same that there is a mismatch with the NBN location id and TPG is waiting for approval to waive the fee. It is a pitty that your customer would have to wait for 2 weeks so far for a mistake on the ISP or NBN end, for something that has nothing to do with the customer.
The case manager assured me that this will be rectified by tomorrow, I will update this thread again with outcome...
We understand that this case has been raised to our Complaints resolution team; Customer relations.
A senior case manager is reviewing the case and will be in touch with you within 24 to 48 hours for further discussion.