NBN not activated

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Level 1

My nbn was installed on the 18th of may but it is still not activate. Apparently it says on my account that the install is still in progress. 

I need the internet to run my buisness. i have sent 4 emails and been on hold for over 4hrs trying to get this resolved. i am still waiting for a case manager to call me back.. this was 2 days ago.

My ref # is 59918403.

I need someone to get back to me ASAP.

2 REPLIES 2
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Moderator

Hi @Unclesdunn 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Unclesdunn 

 

thanks for your PM. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on?

FTTC Setup.png

Regards,

Karl