Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Upon checking , your installation is still in progress. I will refer it to our NBN provisioning department to advise them you have installed your NCD and TPlink modem correclty and have no service .
They will call you to update you on this.