TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

NBN not working post storm last night.

shellm1
Level 2
Level 2
‎11-02-2020 12:01 PM
THE NBN was connected yesterday along with my VOIP. Both were working beautifully until a storm with lightning yesterday evening. Now will not connect to internet. NBN site stated no issue their side, told to contact TPG. Have turned power off & pressed reset button with no success.
0 Likes
Reply
2 REPLIES 2
shellm1
Level 2
Level 2
‎11-02-2020 05:19 PM
Update to this, I was finally able to talk to a technician & issue has been escalated to NBN.
0 Likes
Reply
Anonymous
Not applicable
‎11-02-2020 06:09 PM

Hi @shellm1 ,

 

Welcome to the community!

 

Thanks for raising this to us, we're glad to know that you have been in contact with one of our Engineers and this issue has been escalated for further handling and investigaiton. In case you will need a follow up on this case feel free to update this thread and send us your account details.

 

In case you need a reference: How do I private message (PM) in the community 

 

Cheers!

0 Likes
Reply