NBN phone not working

[noahburton01]

Hello, since my NBN was installed the phone doesn't work. I plugged the phone into the NBN modem correctly but there is no dial tone. Please help, I live in an area where there is poor mobile reception and I have no phone.

[Shane]

Hi @noahburton01 ,

Welcome to the community!

We'd love to help and get to the bottom of this, we tried to use your community details to pull up the account unfortunately no matching records found.

We also did an article that you may find helpful, this will guide you on how to perform basic troubleshooting for the home phone.

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

To better understand the situation, please send me your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community .

Regards,

[noahburton01]

Hi Shane,

I will send you a PM with the details.

Cheers

[Shane · Accepted solution]

Hi,


Thanks for sending me your details. I was able to confirm that the modem/router's VoIP settings needs configuration update, please confirm your best contact number and preferred time. I'll have one of our Technicians contact you.
 

Hi Shane,

I will send you a PM with the details.

Cheers