NBN "optical" red light on

[billykyo2012]

Hi there,

I just had my NBN installed today at 1:30pm. The man checked and told me the NBN was working before he left. Then the "optical" light turned red at 2:00pm (just 30mins after he left).
I also received text message and an email said my NBN network is active and ready to connect to internet.
Would you please solve this issue for me?
Thank you

[Ahra_G]

Hi @billykyo2012,

For newly installed services, we recommend checking out this article: New Connection Setup Help

Or this: Wi-Fi troubleshooting steps - No Internet/Connection

Otherwise, please send in your Customer ID or username via PM so we can check the status of your connection. 

Thanks! 

Ahra_G