NBN serial number mismatch

Vince
Level 2

Can you please help me to check is any update about this case ?
TPG ticket XXXXXXX

 

2 REPLIES 2
BasilDV
Moderator

Welcome to the Community @Vince

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

In your case, we've lodged the issue with NBN Co and your case manager is currently monitoring the case for further updates. You'll be contacted via Email or phone call as soon as a new update becomes available.

 

BasilDV

Vince
Level 2
It has been 3 weeks can not use internet. When this issue can be fixed?