NBN serial number mismatch

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Level 1a

Can you please help me to check is any update about this case ?
TPG ticket XXXXXXX

 

2 REPLIES 2
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Moderator

Welcome to the Community @Vince

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

In your case, we've lodged the issue with NBN Co and your case manager is currently monitoring the case for further updates. You'll be contacted via Email or phone call as soon as a new update becomes available.

 

BasilDV

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Level 1a
It has been 3 weeks can not use internet. When this issue can be fixed?