NBN set up help

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Level 1c
The LAN blue light in the NBN connector is not lighting up. The green Internet light & DSL light are not green on the router. I have set up exactly as show but not working. Help please.
5 REPLIES 5
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Moderator

Hi

 

Also confirm what all 4 lights of the NCD (NBN Connection Box) are displaying please.

 

Regards,

Peter

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Level 1c
Phone 0411 265 577. cagank

The LAN blue light is not lighting up.
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Level 1c
Is there any other information you need to get us up & running. Your urgent help is needed ASAP. Many thanks Carole
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Level 1c
Are you able to check if our NBN account has been set up. We received the email asking us to connect the Hardware NBN connector & Tpg router but when we checked online if there was an NBN outage it said our address was not connected. Can you please check if this has been done at your end. Many thanks Carole