NBN set up not working

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Level 1a
Hi,

So I've had a few issues with the NBN set up and my phone line. The phone was crackling and the NBN wouldn't work and so TPG sent out a technician who found it was water damage in the lines outside. They sent another person who fixed it and I got a text saying I needed to activate the NBN modem. I did, and it still isn't working. The lights are flashing, except for one, and there's a clicking noise. I sat on the phone for half an hour and the person said I needed to talk to a case manager and transferred me, but then the voice on hold said there were too many people so it hung up on me. I tried calling again but an hour in and nothing.
Any help from someone would be great.
1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter