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Hi @Tinash01,
Welcome to the community!
We're able to locate the account using your community details. We've seen that your NBN installation is still in progress and appointment is scheduled on Monday, 10 February 2020, 1:00 PM - 5:00 PM. We recommend to use the ADSL2+ service while waiting for completion of NBN installation.
Let us know should you require further assistance.
Cheers!