NBN

[tuongnguyen]

I received a text saying that my NBN service is installed but it isn't online. 

What does this mean and how can I make it online?

[BasilDV]

Hi @tuongnguyen,

Welcome to TPG Community!

Once you receive a notification that the NBN installation is done, you need to make sure that the modem and cables are properly connected. If it's still not working, please shoot me a PM with your TPG username or customer ID number as we were not able to locate your account using your community details.

How to send a PM? Click here.

Kind regards,

BasilDV