NBN

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Level 1

I received a text saying that my NBN service is installed but it isn't online. 

What does this mean and how can I make it online?

1 REPLY 1
Moderator

Hi @tuongnguyen,

 

Welcome to TPG Community!

 

Once you receive a notification that the NBN installation is done, you need to make sure that the modem and cables are properly connected. If it's still not working, please shoot me a PM with your TPG username or customer ID number as we were not able to locate your account using your community details.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV