NCD not connecting

[jjlee9812]

Hi I just received NCD and modem for my FTTC nbn. Set them up correctly and waited to be NCD sync. But doesn't work. Tried everything you told me to do over the chat, but still nothing. The thing i found is that NCD is failing to sync. DSL light is blinking steadily with connection light, then with clicking sound, it goes back to beginning. Please help.

Id: jjlee9812

[David_M]

Hi @jjlee9812 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @jjlee9812 

Just confirm which lights are solid blue on the NCD for me. Is it 2x solid + 1 flashing?

I can see the NCD is up. Some times the installation process completes itself in an hour or so once everything is connected properly.

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M

[jjlee9812]

Hi David


Thank you so much for your rapid response.

1 solid - power

2 blinking - DSL and connection

1 down - LAN


I tried this for 6 hours with different phone socket, and waited over 1 hour each.

I'm trying and waiting at the moment as well.

Thank you.

[David_M]

Hi @jjlee9812 

I have created a fault ticket and someone from engineering should contact you with 48hrs.

I have PMed you your fault reference.

Regards,

David_M