NDC connection light blinking

[akiot]

Hello,

I have received my modem and NDC today and followed the instructions on the provided booklet on how to connect everything. I have double checked to make sure everything is connected. The connection light on the NDC is still blinking even after the recommended 30 minutes. Before I proceed with anything else, how long should I continue to wait for the connection? I have considered connecting to another phone line in the house but will wait this one first.

Thanks

[PeterW]

Hello akiot,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[PeterW]

I have attached a link for a FTTC connection, Please make sure you remove all telecommunication devices from your house including filters with only the NCD connected.

NBN can take 2-30 days for a connection to be activated, you will receive a txt message advising you to connect the NCD however currently due to Covid-19 there may be delays.

I have also attached a link on how to track your installation.

I hope that helps in the meantime keep using your ADSL

Regards

PeterW

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

[Rbautis]

I'm getting the exact same problem. It's been almost two hours since I set up the devices and the dsl light is still blinking.

[PeterW]

Hello Rbautis,

Thanks for your message and for being a part of the TPG Community.

I have attached a link for a FTTC connection, Please make sure you remove all telecommunication devices from your house including filters with only the NCD connected.

NBN can take 2-30 days for a connection to be activated, you will receive a txt message advising you to connect the NCD however currently due to Covid-19 there may be delays.

I have also attached a link on how to track your installation.

I hope that helps in the meantime keep using your ADSL

Regards

PeterW

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

[akiot]

Hello,

So I have contacted TPG support as well so now a technician is on the way next week to solve the NBN issue. As for connecting back to my previous ADSL in the meantime, it seems to be taking a long time to reconnect, if ever it should even connect again. Is there anything I need to do to fix this?

Thanks

[PeterW]

Hello akiot,
Thanks for your reply, can you please provide the following and I'll check on your connection.

If you are using a filter for your ADSL modem please remove it and check the line cord is connected to the DSL port on your modem.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download