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NDC connection light blinking

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Level 1d

Hello,

 

I have received my modem and NDC today and followed the instructions on the provided booklet on how to connect everything. I have double checked to make sure everything is connected. The connection light on the NDC is still blinking even after the recommended 30 minutes. Before I proceed with anything else, how long should I continue to wait for the connection? I have considered connecting to another phone line in the house but will wait this one first.

 

Thanks

6 REPLIES 6
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Moderator

Hello akiot,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

Highlighted
Moderator

I have attached a link for a FTTC connection, Please make sure you remove all telecommunication devices from your house including filters with only the NCD connected.

NBN can take 2-30 days for a connection to be activated, you will receive a txt message advising you to connect the NCD however currently due to Covid-19 there may be delays.

I have also attached a link on how to track your installation.

I hope that helps in the meantime keep using your ADSL

Regards

PeterW

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

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Level 1c

I'm getting the exact same problem. It's been almost two hours since I set up the devices and the dsl light is still blinking.

Highlighted
Moderator

Hello Rbautis,

Thanks for your message and for being a part of the TPG Community.

I have attached a link for a FTTC connection, Please make sure you remove all telecommunication devices from your house including filters with only the NCD connected.

NBN can take 2-30 days for a connection to be activated, you will receive a txt message advising you to connect the NCD however currently due to Covid-19 there may be delays.

I have also attached a link on how to track your installation.

I hope that helps in the meantime keep using your ADSL

Regards

PeterW

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

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Level 1d

Hello,

 

So I have contacted TPG support as well so now a technician is on the way next week to solve the NBN issue. As for connecting back to my previous ADSL in the meantime, it seems to be taking a long time to reconnect, if ever it should even connect again. Is there anything I need to do to fix this?

 

Thanks

Highlighted
Moderator

Hello akiot,
Thanks for your reply, can you please provide the following and I'll check on your connection.

If you are using a filter for your ADSL modem please remove it and check the line cord is connected to the DSL port on your modem.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download