NETGEAR D6400 MODEM

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Hi @Chan 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Chan 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1a

Hi Karl,

 

My custumer ID ***********, My mobile number is ***********, .

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Moderator

Hi @Chan

 

Your NETGEAR D6400 is not a supported modem by TPG. I have requested our Helpdesk Team to give you a call to go through the basic settings. If our Helpdesk are not able to help you, you may need to contact Netgear direct.

 

Regards,

Karl