Apologies that you are having issues with the service. Based on the recent notes on your account, the connection issue is now raised to our Engineering Team for further investigation.
I'll ensure to have our Engineering Team to contact you and provide updates as soon as it is available.
Based on the recent update from our Engineering Team, an appointment for a tech visit has been booked tomorrow, 31 May 2019, between 1PM - 5PM.
Should you have further queries, you may let us know or reply to the SMS sent by our Engineering Team.