Nbn connection in progress

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Level 1b
No online light's on connection box, install status is still in progress.how long should i wait for the internet get activated.

2 REPLIES 2
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Moderator

Hi @duckkun74

 

Welcome to Community! 

 

The normal installation timeframe for an NBN installation is within 2-30 working days. 

 

Upon checking your account using your Community details, further works needed to be completed as the technician detected signal issues at the tap. NBN Co scheduled to provide us with updates within the next 5 days. 

 

A Case Manager is already assigned to monitor the progress of the installation and will provide updates when possible. 

 

We apologise for the inconvenience.

 

 

Regards,

Ahra_G

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Moderator

Hi @duckkun74

 

It appears that your service is now activated and the internet is already working. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers!