Nbn connection

[Chirantang86]

Hi
I received a modem for nbn connection but i do not have any nbn box installed in the unit. There is only 1 telephone line wall socket. Kindly help me how to fix this.

[KarlB]

Hi @Chirantang86,

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Kind regards,

Karl

[Chirantang86]

Hey Karl
Here I am sending my details.
Chirantan Gupta
0407119853
6187964
I have received a modem but if i am not wrong i would need 1 more device to connect it.

[KarlB]

Hi @Chirantan,

Yes you will need an NBN NTD, like the device in the image below. From what I can see your NBN order is still being processed. I have requested for someone from our Provisioning team to investigate and call you back with an update.

Regards,

Karl

[Chirantang86]

Thanks karl. Hopefully my service will be activated soon.

[Chirantang86]

Hi karl
Thank for your help. Technician did visit me and fixed the connection but my connection is not yet transferred from my previous address. They are taking too long and i couldnt reach them. Chat thing is not working. I cannot connect to chat even after several attempts. Plz do help on it as well. Thanks for the installation issue.