Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Yes you will need an NBN NTD, like the device in the image below. From what I can see your NBN order is still being processed. I have requested for someone from our Provisioning team to investigate and call you back with an update.