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Nbn no internet connection

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Level 1b
Have recently connected our nbn modem and router and are receiving all blue lights but no internet connection. Why is this?
1 REPLY 1
Moderator

Hi @Suzport,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and it shows up and running now.

 

If you need further assistance, please let us know. Thank you.