I’m having issues with my nbn speeds
since connection I haven’t been able to get speeds above 10mbs on a 50mbs plan
I’ve checked my router, connections etc however cannot find the issue
can someone please help?
Welcome to the community!
We would like to offer our sincere apologies for slow speeds you are currently facing with your connection.
Do you experience slow connection using a wireless device(s)? We did an article that will help you improve your wireless connection. You can visit this link.
I tried to locate your account using your community details unfortunately no match.
I'd like to get your account details (Username/Customer ID) and I will conduct further tests.
Feel free to send me your details via PM. In case you need a reference: How to send a Private Message.
Thanks for sending me your details. I was able to locate your account and ran initial test, it shows your service is connected for 6d 22h 8m and getting a passing speed on the line.
I refresh your connection to our network, kindly run a speed test using a desktop/laptop connected via LAN/Ethernet and post the test result on this thread.
I will wait for the test result, let me know how it will go.