Need clarification

[Dee05]

I have requested for home move service as I moved to a new place at 21 March. Due to the NBN shortage, I could not have internet supplied at my new place, and as I was suggested I preordered for the installation for my place. The thing is I am not using TPG NBN since 21 March as I moved to another place. However, since then I have been charged $59.99 twice for NBN supply. So, I am just confused why I am being charged if I am not getting service while I am already spending a lot on mobile data. Hope I will get clarification and justification on that.

[BasilDV]

Hi @Dee05 

Thanks for raising this with us.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV