Hi @Nbnsux, our Engineering Team has received the final report from the technician and they are now assessing it. The case engineer will contact you to discuss the progression of the case as soon as the assessment is completed.
Moreover, we have forwarded your additional concerns to our Engineering Team and Complaints Resolution Team.
Our records show that you have already spoken to your assigned Case Engineer earlier today wherein the technician's report was discussed. Based on our recent test, your modem has been connected for 10 hours already. If you require further assistance, don't hesitate to leave a comment.
One of our Engineers tried to contact you earlier today unfortunately unavailable. You may reply to the SMS we've sent with your preferred contact time and we'll arrange another call.