Welcome to the Community!
I have located your account using your community details and was able to review your case.
From what I gathered, your address was tagged as Service Class 32 prior to the order. This means that the type of service that will be provided is NBN-FTTC and that there's already a copper pair that can be used to connect your service with. So the NBN technician used the said lead-in cable to install the NBN service. In addition, I was able to check that there's only 1 lead-in cable going to your premises based on NBNCo's records. Is your service with Optus, using a coaxial connection?
We performed tests and we're able to detect that the line is capable of getting up to 100Mbps. Furthermore, your modem is showing a download transfer rate of 48.91Mbps which is within the normal range for your plan of NBN50.
It's possible that the trouble you're experiencing could be WIFI-related or distance between modem and your devices. For us to have a better idea on how we can help you make some improvements to your connection, can you provide us the following:
Thanks for providing the screenshots, @Nbnsux. It is best if we can have our Technical Team to assist you in performing troubleshooting and determine any underlying cause of the speed issue.
May I know your most convenient time to receive a call so I can organise a contact to be made?
Sure thing, @Nbnsux!
Call back is all set for tomorrow, 29 July 2019 on the mobile number we have on file and that is between 6.30PM - 7.00PM AEST.
Should you have further queries or requires assistance, feel free to let us know.