Netcomm N300 NF12 Gigabit Router - terrible wifi

[hay13]

Hi

We have great speeds for wired devices yet the wifi being put out from the router is terrible.  We get speeds of 93 direct to the computer, yet the wifi is only 1 or 2, even if you're standing in the same room.

Do we have to replace the router ourselves or does TPG supply a new router?

Thanks.

[David_M]

Hi @hay13 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @hay13 

I have sent you a PM.

Thanks,

[hay13]

Hi @David_M 

I have replied to your PM.

Thanks

Penny

[hay13]

@David_M  I have sent you another PM - need some help, please.