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New NBN FTTC no connection

guilanp1969
Level 2
Level 2
‎24-04-2020 05:37 PM
Hi,

I signed up to NBN a few days ago and received the NCD and modem in the mail yesterday. I got the text message to plug in the NCD and modem this morning for activation.

It's been a few hours now and the connection and DSL lights on the NCD keep flashing blue on and off, but do not stay on. Can I check the status of this please?

Thanks
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3 REPLIES 3
peter_k
Moderator Moderator
Moderator
‎27-04-2020 06:40 AM

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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guilanp1969
Level 2
Level 2
‎27-04-2020 10:57 AM

I have PMed you, thanks

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guilanp1969
Level 2
Level 2
‎29-04-2020 05:12 PM

Hi again, 

 

I received another text message from TPG today advising me to connect the NCD and modem for activation of the NBN. There still appears to be no change on the NCD, only the power light is solid and the other ones are flicking on and off. Is another update on the situation available please?

 

Thanks  

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