New NBN Internet Connection

[dimdroulias]

Hi,
I have moved over from Optus and received my new TPG Modem this morning.
I have plugged this in and am now awaiting service to be active - leaflet mentioned within 30 minutes modem will configure itself and internet light will go green. This hasn’t occurred as of yet.

How long does this usually take before I’m live and able to connect?

Thanks

[Riezl]

Hi @dimdroulias ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[dimdroulias]

Hey there,

I’ve just checked through the app and it says installation is progressing.

Should I continue to use my Optus service and modem until this is updated ?

Thanks

[Riezl]

We have located the account using your community details. We can see that the installation of your TPG NBN FTTC service has been completed and it shows up and running now.

Let us know should you need further assistance. Cheers!