New NBN connection not working

[Justinkarpiuk]

Hi,

we had our new NBN connection completed this morning by a Technitian. He mentioned that we had to wait 20min until WIFI connection. It's now been over 3 hours and on WIFI available.

all lights on router  are working and we have reset the router twice with no luck.

regards,

Justin

[KarlB]

Hi @Justinkarpiuk ,

What lights are you getting on your modem?

You can private message to me your customer ID, username, service address or mobile number and I'll check your account status.

Regards,

Karl