New NBN connection

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Level 1b
I received my modem and NBN device yesterday and have followed all steps to stitch devices on and have also received the message from TPG but as yet there has been no connection. It has been over 24hrs is this normal or should I be checking something else?
1 REPLY 1
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Moderator

Welcome to the Community @Donnamccune

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide

 

In your case, we've lodged this with NBN Co and an NBN technician is booked to check and install your service.

 

BasilDV