New NBN install but not working

[jbratchf]

Internet light not coming on the Router after power up & connection to phone socket. 

[BryanR]

Hi@jbratchf,

Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.

So I can look at this service for you.

To learn how to send a private message, click here.  

Thanks

Bryan

[jbratchf]

Have sent PM to you with details.

[jbratchf]

My internet connection is still not working after following all instructions from BryanR. This is a new install today and TPG advised me this morning that NBN has been connected. Please help this evening.