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New Wifi modem received and wifi working well. But phone line is not working , please advise ASAP.

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New Wifi modem received and wifi working well. But phone line is not working , please advise ASAP.

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Welcome to the Community @loongtong2010

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

 

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

 

Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

We understand that your case was escalated to our Engineering team for further testing, since there's no fault within the NBN network. An assigned Engineer will be in touch with you via SMS or phone call for further updates.

 

BasilDV