TPG Community

Ask, answer and talk about our products

New connection

Level 2
Hey guys, just a new connection this afternoon. Bought the 50Mbps Unlimited plan. Speedtests since first connected don't go above 30Mbps. We are FTTN but the node is 50 metres from our house, and we are the first in the street to connect to NBN.

Is this the fastest we can expect?
3 REPLIES 3
Level 4

Hi @kevinnugent 

 

Welcome to the community!

Have you checked your NBN FTTN speed using this article?

 

https://community.tpg.com.au/t5/Featured-Articles/How-to-check-the-connection-speed-on-your-NBN-FTTN...

 

Cheers.

Level 2
Thanks for that. My current says 22600 up and 52999 down. Although the speed test app doesn't agree with those figures. Changing the channels on the modem from Auto has helped a bit too.

Thank you.
Moderator

Hi @kevinnugent,

 

Welcome to TPG Community!

 

Based on the sync speed that you've posted, it appears that the modem is getting a good connection.

 

We have a community article which will guide you on how to troubleshoot and test your speed. Check this link.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV