New nbn not received

[Trudil71]

I haven’t received the nbn connection box required to link the modem.
How can I Track this?

[RajenS]

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@Trudil71 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

[panalex1992]

I haven’t received the nbn connection box required to link the modem.
How can I Track this?

[RajenS]

Hi @panalex1992 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[panalex1992]

my username is panalex1992 and my mobile is 0415280068

[RajenS]

Hi @panalex1992 

   Looking at your account now 

Thanks 

Rajen

[RajenS · Accepted solution]

Hi @panalex1992 

            Understand previous tenants took the NTD them.

NTD property of NBN. allocated to a particular house only, even if they took it with them, it would not work in another place, 

anyway I request  NTD installation for you, soon you will receive a call with the new installation date 

Thanks 

Rajen  

[RajenS · Accepted solution]

HI @panalex1992 

Great 

we manage to book NBN tech for you,               

Status: Booked

Appointment time slot: Wednesday, 06 May 2020, 8:00 AM - 12:00 PM

Reason code: BOOKED

Description: The reserved appointment has been confirmed by NBN Co and is now booked.

Please Make sure someone at home

Thanks 

Rajen 

[RajenS · Accepted solution]

Hi @panalex1992 

    Congratulations, you are now connected to TPG fast NBN 

CallerID: AVC40************
20min avg. speed: download 14Kbits/s, upload 652Kbits/s
Connected at: 2020-05-06 09:22:02
Connected for: 21m

Thanks 
Rajen