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New user - neigbour impacted

Level 2

I have just had the NBN installed and set up with TPG today. My neighbour who is with a different provider has reported that her NBN has died at the exact time. Please advise what we should do.


Hi @6526726,


Welcome to TPG Community!


We have located the account using your community details. We have checked the status of your connection and everything appears to be working normal at the moment.


It's unlikely that your service installation is the reason why your neighbour's internet got disconnected. It would be best for your neigbour to contact their ISP for assistance.


Let us know should you have further queries. Thank you.