No Installation after waiting for 2 weeks

[zhengwang87]

I called 2 weeks ago to connect NBN to my new address. There has been zero communication and zero progress. We need internet to work from home to make a living. If you are having trouble connecting new addresses, advise ASAP I'll go somewhere else!

[David_M]

Hi @zhengwang87 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @zhengwang87 

I will escalate this to our relocations officers.

Someone will contact you ASAP.

regards.

David_M