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No Installation after waiting for 2 weeks

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Level 1b

I called 2 weeks ago to connect NBN to my new address. There has been zero communication and zero progress. We need internet to work from home to make a living. If you are having trouble connecting new addresses, advise ASAP I'll go somewhere else!

2 REPLIES 2
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Moderator

Hi @zhengwang87 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @zhengwang87 

 

I will escalate this to our relocations officers.

Someone will contact you ASAP.

 

regards.

David_M