No Internet connection

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Level 1a

Hi TPG NBN technical support team,

 

Internet is down since yesterday (29 Jan, 2020). Calls are engaged when tried. 

1 REPLY 1
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Moderator

Hi @gsgrg8326 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've contacted our Tech team to report the issue.

 

They've found out that the WLAN/WiFi of the modem/router was off, which is why you weren't able to connect to the internet. Once turned On, the service started working on your devices.

 

If you need further assistance, please let us know.

 

BasilDV